FAQs – MIAMI ’24

To speak with a representative, please email community@webelonghere.world

This event is strictly 21+, we expect a mature crowd respectful of the historic park.

    What are the set times?
    Set times can be found here
    Is there a map of the festival grounds?

    A site map will be avilable a few days leading up to the festival. It will be shared on social media. There will be maps at the festival found across the grounds

    Are lockers and chargers available for pre-purchase and/or at the festival grounds?

    Lockers will not be avialbe this year but phone charges will be avilable from JUUCE

    What if I accidentally purchased a ticket for the wrong day?

    If you accidentally purchased a single day ticket for the wrong day, we can facilitate a change using the following process.

    1. Email us your current ticket and the date you would like to attend instead community@webelonghere.world
    2. Wait for our acknowledgement of your request
    3. Purchase the new ticket, paid in full (payment plans won’t be accepted)
    4. Send us the receipt of your new ticket, and we will cancel and refund your old ticket”

    What if I purchased a single day ticket but I now want to go for the full weekend?

    If you would like to upgrade from a single day ticket to a full weekend pass, please simply purchase a ticket for the additional day.

    What if I purchased full weekend tickets but I now only want to go for one day?

    Unfortunately we are unable to offer downgraded tickets from Full Weekend to Single Day.

    What if something personal comes up and I can no longer attend the event?
    While we do have a strict no refund policy, we understand sometimes unexpected and personal circumstances arise. Please fill out this form and if tickets for the event sell out, we will open your ticket back up to be purchased by the general public. Please do not attempt to resell your ticket through other channels as the new attendee will not be permitted entry. Thank you.
    How do I get in touch with the ticket company regarding a question not answered here?
    Are tickets transferable or refundable?
    All purchases are final, non-refundable, and non-transferable for any reason. This includes a change in the run of the show, or any complications that may arrive from Covid-19 or a pandemic other than event cancellation.
    Is parking available at the venue?

    Very limited parking will be available on a first come first serve basis at Historic Virginia Key Beach Park. The daily rate will be $40. If you plan on driving to the venue we suggest you arrive before 4PM to ensure your best chance of securing parking. If you choose to drive, we ask that you please stay completely sober for the duration of the event. Shuttle, and rideshare options are the preferred method of transportation.

    What kind of ID do I need?

    You must present valid 21+ ID to enter the event. See the complete list of acceptable and unacceptable forms of ID.

    What time does the event start and end?

    Doors open at 4:00pm and the event ends at 2:00am.

    Can I enter anytime?

    Depening on the admission type purchased 

    • If your ticket says before 5PM entry, you must enter before 5PM
    • If you ticket says after 9PM entry, you must enter after 9PM
    • If your plans do not allow for you to make your purchased time distinction. Upgrade options are avilable on posh
    • If you purchased gold or platinum admission without a time distinction, you may enter at any time
    Can I leave and re-enter the event?

    No, same day ins and out are not allowed. If you purchased Full Weekend Admission, you will of course be able to leave on Saturday and come back on Sunday.

    What is the closest airport?

    Miami International Airport is closest. Fort Lauderdale-Hollywood International Airport is also nearby (~30 minute drive from Brickell & Miami Beach). West Palm Beach is also nearby (~1 hour drive from Brickell & Miami Beach)

    What is the camera policy?

    Professional video cameras and lenses longer than 6’ are not allowed. If you are a Professional photographer and would like to shoot the event. Please submit a press request at community@webelonghere.world

    What can I bring into the event?

    Please see our complete list of prohibited items.

    Will there be a lost and found ?

    Lost and found items will be avilable at the box office 30 minutes after the event each day. Following the event, all phones, wallets, IDs, passports, credit cards, prescription glasses, and tech items (such as cameras or portable chargers) will be held at an off-site location. If you have lost something please contact us at community@webelonghere.world

    What forms of payment can be used to purchase tickets?

    Credit and Debit Card.

    If I purchase admission with a payment plan, what happens if I stop making my monthly payments?

    If you miss your payment, you will have a 10-day grace period to pay your next installment before your order is canceled and subject to non-refundable fees.

    What is the maximum amount of tickets I can buy?

    Tickets are limited to ten (10) per person.

    How will I receive my ticket?

    Tickets will be sent to the email provided and will serve as your admission to the event.

    How can I book a bottle service table?

    Tables are avilable for imediate purchase on our ticketing page by selecting the table map found at the bottom of the page.

    If you would like to speak to a hopsitality representative, please email reservations@webelonghere.world 

    Is my table the exact one that I choose?

    Table floor plan is subject to minor changes, but your location will be as close to where is selected as possible.

    Can I purchase through another website?

    Posh.vip is the official and exclusive ticketing site of We Belong Here. A small amount of tickets are also listed on the Dice marketplace.

    Does the venue have cash machines?

    This is a cashless event. All major Credit Cards and Debit Cards will be accepted.

    What happens if the event is cancelled or the capacity needs to be reduced?

    In the unforeseen event that capacity needs to be reduced, or the event needs to be rescheduled, we reserve the right to either refund your ticket or offer you the ability to reschedule your admission to the event for the following year or another date.

    Will the event be recorded?

    The event may be recorded and broadcasted live, and by purchasing your ticket you agree to allow usage and monetization of any footage captured with no recourse.

    What additional fees will be added on?

    An administrative fee & tax are included in ticket prices.

    Is it a rain or shine event?

    The festival will take place rain or shine. Please keep up-to-date on weather reports and plan your attire and preparations accordingly.

    Can I bring alcohol or drugs in?

    We have a zero-tolerance policy for drug use and possession. Police officers will be working inside and outside of the event, and all narcotics laws will be strictly enforced. Be responsible, and make smart choices.

    Will there be security checking me as I walk in?

    By purchasing a ticket, you agree to submit to a thorough, TSA-style search, including emptying your pockets and bags, having all of your items examined, a full pat-down, and possibly removing your shoes. We reserve the right to refuse entry to anyone.


    Forms of Identification I can use to enter the event?

    • Any US government-issued driver’s license or ID card containing a photograph and date of birth
    • US or foreign government-issued passport containing a photograph and date of birth
    • Foreign government-issued driver’s license/ID with color photocopy of passport (Not valid for 21+ wristband. To purchase alcohol or enter VIP areas, a physical passport or US ID will be required.)
    • Temporary DMV documents proving you are currently renewing a license—ONLY if accompanied by passport or expired license

    Forms of Identification I can’t use

    • NO School ID
    • NO Consular ID
    • NO Birth certificate
    • NO Expired ID of any kind
    • NO Photocopy of any ID (except as noted)
    • NO Temporary DMV license without passport or expired license


    • YES Cell phones and portable chargers/external batteries
    • YES Cigarettes and lighters (cigarettes must be sealed upon entry)
    • YES Deodorant (must be sealed at entry)
    • YES E-cigs/vapes (refillable liquid chambers OK, must be empty upon entry—no E-liquid or E-juice of any kind will be permitted)
    • YES Earplugs
    • YES Fanny packs
    • YES Flags/banners or handmade signs (no corporate/company-branded and no hard flagpoles)
    • YES Glowsticks & glowing/illuminated costumes or jewelry
    • YES Gum (must be sealed upon entry)
    • YES Hula hoops—including LED hoops
    • YES Hydration packs with no more than two main compartments and one smaller compartment—must be empty upon entry
    • YES Juuls (one sealed Juul Pod OK at entry)
    • YES LED whips, pois & orbitals
    • YES Lip balm & gloss (must be sealed upon entry)
    • YES Non-professional flash/still cameras, handheld video devices under 6″ (Sony Action Cam, GoPro, Polaroids, etc.)
    • YES Personal misting fan with a bottle no larger than 1.5L (must be empty upon arrival)
    • YES Physician-prescribed medication that is not expired (must show physician’s prescription and consult with a safety officer upon entry)
    • YES Powder makeup (liquid makeup is prohibited)
    • YES Rain ponchos and umbrellas measuring less than 10″ when collapsed
    • YES Reusable water bottles (must be empty upon entry)
    • YES Selfie sticks
    • YES Small bags, single-compartment backpacks, plush backpacks, purses (maximum 12″x12″)
    • YES Sunglasses & hats
    • YES Sunscreen lotion (inspected upon entry)
    • YES Tampons and pads (must be sealed at entry)
    • YES Wet wipes (must be sealed at entry)


    • NO Aerosol products/cans
    • NO Balls or Frisbees
    • NO Bota bags
    • NO Drones, remote-controlled aircraft, toys
    • NO Drugs or drug paraphernalia
    • NO E-liquid or E-juice of any kind (a selection of premium liquids from a variety of name-brand vendors will be available inside the venue)
    • NO Eye drops
    • NO Festival totems or decorated pool noodles
    • NO Gas masks
    • NO Glass, cans, cups or coolers
    • NO Helium balloons
    • NO Illegal substances
    • NO Large chains or spiked jewelry
    • NO Large purses, bags or backpacks (over 12″×12″)
    • NO Laser pointers and air horns
    • NO LED gloves or LED microlights used for light shows
    • NO Liquid makeup
    • NO Markers, pens or spray paint
    • NO Massagers
    • NO Open packs of cigarettes (upon entry)
    • NO Outside food or beverages (including alcohol and candy)
    • NO Over-the-counter medication (available inside festival at first aid station)
    • NO Pacifiers
    • NO Pets
    • NO Professional photo, video, or audio recording equipment (no detachable lenses, tripods, big zooms or commercial-use rigs)
    • NO Stickers, flyers
    • NO Stuffed animals or dolls
    • NO Tents, large umbrellas, chairs or blankets
    • NO Toy guns, water guns, slingshots
    • NO Unsealed tampons or pads (upon entry)
    • NO Weapons or weapon accessories of any kind (includes pocket knives, pepper spray, fireworks, etc.)
    • NO Wind chairs/sofas


    We Belong Here is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions please email us at concierge@webelonghere.world. We will do our best to assist you and address your accessibility needs.


    The venue is navigable for people with mobility disabilities. The event is held on firm terrain and there are accessible pathways throughout the venue including parking, entrances, stages, ADA viewing areas, vendors and all other activity areas. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Accessibility Services kiosk. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We will not be providing wheelchair or scooter rentals.


    There will be limited ADA parking for guests with disabilities onsite. You will need a verified handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.

    There will be accessible viewing areas made available to ADA patrons at designated stages.Accessible Viewing Area Policies:

    • Companions may be asked to stand in the back if capacity is reached
    • Patrons and companions may not smoke in these areas
    • Patrons are asked to not save spots


    Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only legitimate service animals that are individually trained and under the proper care of their owners will be provided with the appropriate credentials and allowed within the event footprint. Due to large-scale service animal fraud, and for the protection of all festival patrons, service animals must be screened and registered by the ADA team immediately upon entry to the site.

    The following guidelines must be followed:

    • All service animals must be screened and registered with the ADA department and given credentials at the security checkpoint before entering the event footprint. Please have the security guard call ADA on the radio to come register your animal.
    • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
    • Service animals must be housebroken and should use the service animal relief area
    • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
    • All animals should have legally required vaccinations (which ADA staff may ask to see for verification)


    We accept requests for any of the following services:

    • ASL interpretation for any performance
    • Closed Captioning
    • Braille/Large Font Print
    • Guided Tours
    • Other forms of Effective Communication

    Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation.


    First Aid: We have several First Aid locations throughout the venue, noted on the event maps and mobile app. Professional medical staff can help you with your medical needs at these locations.

    Special Dietary Needs: The event will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at [ADA email address] for further assistance.


    We Belong Here will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

    In continually trying to make our event more accessible, we encourage you to contact us at concierge@webelonghere.world for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.

    We hope you find this guide informative, we look forward to seeing you at We Belong Here!

    ♥ We Belong Here is independently owned and operated by lifelong music fans and festival-goers

    ♥ We Belong Here is independently owned and operated by lifelong music fans and festival-goers